Fraktpolicy
Shipping & Delivery Policy
Last updated: 11 September 2026
At Ombre Luve, we carefully prepare and ship our products from Norway to customers throughout Europe.
Ombre Luve is operated by Legendary Arctic AS, Organisation No. 935 080 142.
1. Order Processing
We aim to process and dispatch all orders as quickly as possible.
Orders are processed on business days. Orders placed on weekends or public holidays will normally be processed on the next available business day.
During product launches, sales, holidays or other periods of high demand, processing may take slightly longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation by email where available.
2. Estimated Delivery Times
Estimated delivery time is normally:
3–10 business days
Delivery times depend on your location, the selected shipping method and the carrier.
Please note that all delivery times are estimates unless expressly stated otherwise. Delays may occur due to customs processing, carrier delays, weather conditions, public holidays or other circumstances outside our reasonable control.
Estimated delivery times do not affect your statutory consumer rights.
3. Shipping Costs
Shipping costs are calculated based on the destination and available shipping method.
We will clearly display the applicable shipping cost at checkout before you complete your purchase.
From time to time, Ombre Luve may offer free or discounted shipping as part of a promotion. We will display any applicable conditions at the time of purchase.
4. Customs, Duties & Taxes
Orders shipped from Norway to other countries may be subject to local VAT, customs duties, import fees or other charges depending on the destination country.
Where taxes, duties or import charges are collected directly at checkout, this will be shown before you complete your purchase.
Where Ombre Luve does not collect such charges at checkout, the customer may be responsible for paying them to the relevant customs authority, carrier, or other third party.
We recommend checking the applicable import rules in your country before placing an order.
5. Order Tracking
When tracking is available for your chosen shipping method, you will receive a tracking number or tracking link by email after we dispatch your order.
Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your name, address, postal code and other delivery information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to assist you, but we cannot guarantee we can change an address once an order has been processed or dispatched.
7. Uncollected or Undeliverable Parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, or is not collected from the designated collection point, we may return it.
Where permitted by applicable law, we may deduct reasonable shipping and return costs resulting from an uncollected or undeliverable parcel from any refund or charge them before we ship the order again.
This does not affect your mandatory consumer rights.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please check your tracking information first.
If the tracking information does not resolve the issue, contact us at:
Please include your order number so we can investigate the shipment with the carrier.
If an order is confirmed as lost during transit, we will handle the matter in accordance with applicable consumer law.
9. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and, where possible, photographs of the damaged parcel and product.
We will review the issue and provide an appropriate solution in accordance with your statutory consumer rights.
10. Returns
For information about returns, the 14-day right of withdrawal, return shipping and refunds, please see our Return & Refund Policy.
11. Contact
If you have any questions about shipping or delivery, please contact:
Ombre Luve
Operated by Legendary Arctic AS
Organisation No.: 935 080 142
Strandvegen 134
9006 Tromsø
Norway
Email: ombreluve@gmail.com