Återbetalningspolicy
Return & Refund Policy
Last updated: 11 September 2026
We hope you love your Ombre Luve purchase. If you change your mind, you may return your order under the terms below and your statutory consumer rights.
Ombre Luve is operated by Legendary Arctic AS, Organisation No. 935 080 142, Norway.
1. 14-Day Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from your online purchase within 14 days without giving a reason.
The 14-day withdrawal period begins on the day you, or a person you designate other than the carrier, receive your order.
To exercise your right of withdrawal, you must notify us before the 14-day period expires.
Please contact:
Include your order number and clearly state that you wish to withdraw from your purchase.
We will then provide you with the necessary return instructions.
2. Returning Your Items
After notifying us that you wish to exercise your right of withdrawal, you must return the item within the period required by applicable law.
Please return the item, where reasonably possible:
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In its original condition
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With original tags and labels attached
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Without stains, odours, damage or unnecessary signs of wear
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In its original packaging, where available
You may inspect and try on clothing to the extent reasonably necessary to determine its nature, characteristics, fit and functionality.
If an item has been handled beyond what is necessary for this purpose and its value has been reduced, we may make a reasonable deduction from your refund to reflect the diminished value, where permitted by law.
3. Return Shipping
Unless otherwise stated, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal.
We recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed.
If you received an incorrect, damaged or defective item, please contact us before returning it. If the return is due to an error on our part or a valid claim concerning a defective product, we will handle return costs in accordance with applicable consumer law.
4. Refunds
Once we receive your return, we will inspect the item and process your refund in accordance with applicable law.
To exercise your statutory right of withdrawal, we will refund the payments covered by that right, including the cost of our standard delivery option where required by law.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not necessarily refundable.
We may withhold the refund until we receive the returned item or you provide evidence that you sent it back, where permitted by law.
We will normally issue refunds to the same payment method used for the original purchase, unless otherwise agreed.
After we have processed your refund, it may take approximately 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.
5. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the item and the problem, where relevant
We will review the matter and provide an appropriate solution under your statutory consumer rights.
Claims concerning defective or non-conforming products are separate from your 14-day right of withdrawal.
6. Exchanges
We do not guarantee direct exchanges, as availability depends on current stock.
If you would like a different size, colour or product, please contact us at ombreluve@gmail.com.
Where a direct exchange is not available, you may return the original item in accordance with this policy and place a new order for the desired item.
7. Non-Returnable Items
Certain products may be excluded from the statutory right of withdrawal where an exception is permitted by applicable law.
We will clearly communicate any such exception where relevant.
Your statutory rights regarding defective or incorrectly supplied products are not affected.
8. Statutory Consumer Rights
This Return & Refund Policy does not limit any mandatory rights you may have under Norwegian or other applicable consumer protection legislation.
The right of withdrawal and the right to complain about a defective product are separate rights.
9. Contact Us
If you have any questions regarding returns, refunds, damaged items or your order, please contact:
Ombre Luve
Operated by Legendary Arctic AS
Organisation No.: 935 080 142
Strandvegen 134
9006 Tromsø
Norway
Email: ombreluve@gmail.com